Terms & Conditions of Trade

To purchase from us you must obtain a Log-in ID - please follow the steps indicated online. Following this, please complete the Order Form. Your order will be notified to us by e-mail.

The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with us. We have the right to refuse orders and no contract will subsist between you and us unless and until we accept your order and dispatch the products to you.

The products are subject to availability. If we do not supply the products to you for any reason, we will not charge you for these products and will refund any money already paid. However we will not be responsible for compensating you for any other losses which you may suffer if we do not supply the products.

You do not own the products until we receive payment in full.

Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Delivery

Please indicate whether you prefer overnight or 2 - 3 days delivery. Overnight delivery is available for UK deliveries only (excluding Northern Ireland) and subject to delivery and handling charges.

Because delay is sometimes outside of our control, time of delivery shall not be of the essence. As such, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products. If you have not received the products within 28 days you may contact us by email quoting your order reference number and cancel that order. We will refund any money paid by you in relation to that order.

It is the responsibility of the customer to inspect the products on receipt. We will not be liable for damage during transit unless you notify the Company in writing (including email) of the nature of the damage within 7 working days of the date of delivery. Our liability will be limited to the replacement of products damaged or lost, and we will credit you with the value of lost or damaged products at our discretion. Under no circumstances shall we be liable for consequential loss or damage arising from loss or damage occurring in the course of carriage.

Pricing, Your Right to Cancel & Returns

The prices for the products are as indicated on the website and these prices exclude any applicable sales tax and duty.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

Due to circumstances beyond our control, prices may have to be altered up or down. If for this, or any other reason a product is not acceptable, the Company must be notified in writing (including email) within 14 working days of receipt, and the product may be returned for a full refund. This does not affect your statutory rights.

Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.

We will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a courier if you are unable to deliver the products personally.

If the Customer requires the products to be collected, the cost of this collection will be borne by the Customer.

Defective or Unsuitable Products

There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the Customer with the value of lost or damaged products at our sole discretion.

Our liability in respect of any defective product is limited to its replacement and its cost of return.

General

Failure by us to enforce any of these terms will not affect our rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. We advise you to print and keep safe a copy of these terms.